WE Solicitors

Complaints policy

We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

Our complaints procedure

Registered Office
WE Solicitors LLP
Ivy Mill
Crown Street
Failsworth
Manchester
M35 9BG
david.wingate@wesolicitors.com
DDI 0161 6833155

What will happen next?

We will send you a letter acknowledging receipt of your complaint within 2 working days of us receiving the complaint, enclosing a copy of this procedure.

We will then investigate your complaint. This will normally involve passing your complaint to David Wingate who will review your file and speak to the member of staff who acted for you.

David Wingate will then either invite you to a meeting or arrange a telephone appointment to discuss and hopefully resolve your complaint. This will be done within 10 working days of sending you the acknowledgement letter.

Within 2 working days of the meeting, David Wingate will write to you to confirm what took place and any solutions he has agreed with you.

If you do not want a meeting or it is not possible, David Wingate will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter within 10 working days of the acknowledgment letter.

At this stage, if you are still not satisfied, you should contact us again and we will arrange for Steven Evans, another partner in the firm, to review the decision.

We will write to you within 10 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

If we have to change any of the timescales above, we will let you know and explain why.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

 The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint; and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details 

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Speak to one of our team on 0333 200 4232

Commercial Law

Commercial Law

We are dedicated to providing businesses of all sizes with straightforward and effective legal advice. No matter which legal service you require we are here to help and advise you.

Personal Law

Personal Law

When you need a lawyer, you want to turn to someone you can trust. Whatever your situation, WE Solicitors understand what you are going through and have the experience to help.

Regulatory Law

Regulatory Law

We have been where you are now and we understand what you are going through. It’s all too easy to be overwhelmed, but it is crucial that you take advice straight away if your regulator has contacted you.

Telephone: 0333 200 4232  Email: info@wesolicitors.com

© WE Solicitors LLP. All rights reserved. WE Solicitors LLP is authorised and regulated by the Solicitors Regulatory Authority SRA number 445359 and is subject to the Solicitors Code of Conduct 2011 which may be viewed at http://www.sra.org.uk/rules/

Registered Office: WE Solicitors LLP, Ivy Mill, Crown Street, Failsworth, Manchester  M35 9BG. Company Registration No. OC317862. VAT No. 785 2083 12

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