Are You a Call Centre Worker Suffering from Hearing Loss?

If you’re a call centre worker who has experienced hearing loss, we understand the challenges you face. At WE Solicitors, we have successfully represented individuals just like you. Take the story of a young AA call centre worker who was injured when exposed to a loud, piercing sound through her headset. After a long and arduous battle, we secured a substantial compensation settlement on her behalf.

Imagine this scenario:

You’re in your early twenties, working diligently as an inbound call receiver. Suddenly, without warning, a high-pitched, piercing sound blasts through your headset. It’s so loud that even your colleagues sitting nearby can hear it. You quickly remove your headset, but the damage is done. Your hearing has been affected, and your life is about to change dramatically.

Feeling the immediate impact, you rush to the hospital and are diagnosed with an acoustic shock event. This life-altering incident not only affects your hearing but also disrupts your plans for the future. Your dreams of attending university are shattered as you struggle to navigate public settings due to your heightened sensitivity to noise. The Department of Work and Pensions even recognizes your disability.

The Growing Problem:

What you’ve experienced is not an isolated incident. In fact, workplace hearing loss among call centre workers is a significant issue that requires attention. While employers have been expected to ensure equipment safety since 1991, the number of these incidents continues to rise. Many workers, fearing job loss or being wrongly advised, refrain from seeking compensation for their life-altering injuries.

Our Victorious Fight:

Against all odds, we fought fiercely for our client’s rights. The defendants denied liability, attempting to diminish her injuries by comparing them to whiplash without truly understanding the profound impact. They even scrutinised her social media profiles, searching for any inconsistencies. However, her determination prevailed. We successfully concluded the case without subjecting her to the stress and trauma of a trial. Finally, she can move forward with her life and find closure.

It is more common than you would think.

Acoustic shock incidents in call centres are more common than you might think. Consider the unexpected sounds that call centre workers are regularly exposed to:

  • Incorrectly dialed fax machines.
  • Telephone line faults causing loud shrieks.
  • Maliciously generated noises, such as screaming or blowing whistles down the line.
  • Mobile phone interference.
  • Callers dropping their handsets onto a desk.

These incidents can lead to a range of debilitating symptoms, including:

  • Ear pain
  • Tinnitus
  • Balance issues
  • Hyperacusis (sensitivity to loud sounds)
  • Vertigo and nausea
  • Headaches

Take Action Today

If you’re a call centre worker who has suffered from workplace hearing loss within the last three years, you don’t have to face it alone. Contact us today to explore your options for compensation. Our experienced team is here to support you through every step of the process.

What our clients have to say…

“In difficult circumstances my husband was given excellent advice and assistance so that his case could be pursued. It was dealt with in an exceptionally caring, diligent and professional manner which led to a successful outcome.”


“What a great experience dealing with WE Solicitors. From the day they took my case on til the day it was resolved I received nothing but great communication, excellent service and exceptional professionalism throughout.”

Alex Surace

“Kept me informed the whole way through the process. The claim required minimal effort on my part as my solicitor did all the hard work for me. The settlement we finally agreed on was far higher than I expected at the start of the process.”

Mr Hughes